Policies & FAQ

Annville Inn is a romantic Bed & Breakfast located just outside Hershey, Pennsylvania, in Pennsylvania Dutch/Amish Country. We offer more than a place to sleep — a place to unwind, relax, and dream, with the softest sheets on comfortable beds.

We have five delightful guest rooms, each with its own unique decor and individual highlights. Every room has a fireplace, and many feature skylights, private decks, and Jacuzzis. See our Room Descriptions page for each room's individual style and rates.

Yes. Every morning we serve a full, beautifully presented breakfast, prepared by Rosalie and set by candlelight. Our delicious breakfasts are consistently praised by guests.

Call us at 717-867-1991 and we'll gladly explain any of our policies or answer your questions.

Some reservations, depending upon number of nights booked, are secured by deposit. All reservations are confirmed by email, and a confirmation number is given.

We'll discuss an appropriate deposit amount with you directly at the time of booking.

A combined sales and lodging tax of 11% (6% PA sales tax plus 5% county lodging tax) is added to our nightly rates and applied to your total at booking.

Reservations are secured by a deposit and confirmed via email.

Yes — you'll receive a confirmation email with the details of your stay, a reminder of check-in and check-out times, and our cancellation policy.

Rates are always quoted for up to two people per room.

Yes, weekends always require a two-night minimum. Occasionally a single night opens up — for example, a Saturday left open by a Thursday & Friday booking, or by a Sunday & Monday booking. If you can't find the availability you need, or can only get away for one night, call us at 717-867-1991 and we'll look at every possible option to help. That said, nearly every couple who books just one night ends up wishing they'd booked two — there's so much to do in our area, any time of year.

We release the 2-night minimum policy on Friday mornings just before noon, so it's always worth checking our availability — single nights are sometimes available last-minute.

When booking, include a note telling us you plan to use a gift certificate or gift card and its value. The card or certificate must be presented at check-in. A credit card is required on file for all reservations, to confirm the booking and to cover any additional charges.

Yes — for last-minute requests made within 24 hours of check-in, please call the Inn directly at 717-867-1991 to check availability and book.

Ask to be placed on our wait list for an opening or last-minute cancellation — email innkeeper@annvilleinn.com or call 717-867-1991. It's also worth calling to double check, since last-minute availability can open up even when the site shows none.

Rates are guaranteed at the time of your reservation. Published rates are otherwise subject to change without notice.

Our Inn does not meet the needs of children under 14, and we do not accept bookings for children from infancy through age 13. If a guest arrives with a child under 14 in violation of this policy, they will need to find other accommodations and will be charged the full fare (100%).

We regret that we cannot accommodate pets, for the comfort and safety of all our guests — the innkeeper does not keep pets on-site either. We're happy to direct you to a nearby veterinarian-operated kennel.

The only animal allowed at Annville Inn Bed & Breakfast is a registered guide dog for the blind. In accordance with ADA guidelines, only trained service animals that perform specific tasks for individuals with disabilities are permitted inside.

Emotional support animals, comfort animals, and pets are not covered under ADA public access laws and cannot be accommodated.

Cash, carefully inspected traveler’s check, Visa, Mastercard, Discover, and American Express.

Check-in is from 4:00 PM to 7:00 PM.

Please let us know ahead of time so we can walk you through our late check-in procedure.

We'll give you a tour of the Inn, settle any remaining balance on your bill, and introduce you to your own individually themed guest room, what one guest called "relaxation nirvana."

Yes — we keep a list of restaurant recommendations built from over two decades of guest feedback and our own experience, and we're happy to make reservations for you. We maintain a file of printed directions for each restaurant in the Valley that we recommend (local directions, not grid-based internet directions…often the quickest route) and will also make restaurant reservations for you.

Yes, your innkeepers know the South-Central Pennsylvania area well and have information and brochures on local attractions and dining. Rosalie can make recommendations and reservations, and can help arrange wine or gallery tours, and guide antique shoppers, hikers, and other adventure seekers.

Check-out is at 11:00 a.m.

At guest’s request by phone or e-mail, we will charge the credit card on file for shipping and handling to return the forgotten items. After 30 days, unclaimed items are donated to nonprofits here in the Lebanon Valley.

Often! Annville Inn enjoys one of the highest percentages of repeat guests in the industry, and we always look forward to welcoming you back.

Cancellations significantly impact our small business. Our goal is to provide the ultimate in service to our guests, so we've worked to offer the most generous cancellation policy we reasonably can. Like any inn or hotel, there are certain circumstances where a cancelation cannot be accepted. See our cancelation policy for complete details. If you're concerned about needing to cancel anywhere you travel, we recommend trip insurance such as InsureMyTrip.com or TravelInsurance.com.

You must speak with us live by phone — any cancellation, including those resulting in a requested refund of deposit, requires a live telephone conversation, between 10:00 a.m. and 3:00 p.m. with us more than 10 days before your scheduled check-in. We do not accept cancellations by email, letter, or fax or any other means other than a live telephone conversation with you and one of us. Following the conversation, we will send to you via e-mail a confirmation, complete with the cancelation confirmation number. Per our registration system requirements, there is a $35.00 processing fee for cancelations. All cancelations 10 days or less before scheduled check-in will pay 100% of the reservation.

Following our conversation, we will issue a written cancellation acknowledgement along with the official cancelation number. Please remember, we will not accept any form of cancelation other than a live telephone call to us. Unless you've spoken with us by phone and we have sent to you via e-mail a cancellation number, no cancellation has been made.

Yes, all cancellations incur a $35.00 administrative fee per reserved room.

You'll be charged 100% of the reservation plus the $35.00 cancellation fee per reserved room, with no refunds. Remember, cancellations are only accepted via a live phone conversation with us between 10:00 a.m. and 3:00 p.m.

No-shows and early departures are charged the full amount of the reservation; refunds are not possible.

• Yes. Holiday reservations, group reservations of three or more guest rooms, and special-event bookings require a minimum of 30 days' cancellation notice and deposit payment of 50% upfront of the total charge.

• If the event or booking is canceled within that 30 day window, the 50% is not refunded and the balance of the reservation is charged, plus the $35.00 cancelation fee.

• If the event or booking is canceled outside the 30-day window, the fee of $35.00 cancelation fee is charged, and the booking party is presented an Annville Inn Gift Certificate good for the 50% amount that had been paid to hold the rooms.

• Based upon availability (check with us), group and event bookings can be made very close to check in date. They do not have to be made 30 days out. The 30 day timeframe is only for security deposits.

• Holiday, event or group bookings made less than 30 days out are always welcome, and require 100% nonrefundable deposit.

If you're concerned about an unexpected emergency preventing your arrival, we recommend trip insurance such as InsureMyTrip.com or TravelInsurance.com.

Please give us at least 48 hours' advance notice for most package or room add-on orders.

Call us…some packages require more advanced notice (such as the engraved brick for the Ultimate Romance Package, baked cakes, and scheduled portrait sessions). Please give us a telephone call between 10:30 a.m. and 3:00 p.m. and we’ll do our utmost to help you plan the perfect enhancement to your stay and will figure out the most effective timing.

Yes, in certain rooms — see the room descriptions for The English Manor Suite and The Secret Room, which accommodate additional guests.

We're able to amend, when possible, our breakfast recipes to suit dietary allergies and restrictions. Please let us know before your arrival — requests made after arrival may not be available.

All rooms include free parking, complimentary Wi-Fi, cable TV, flatscreen TVs, DVD players, private baths, and individual heating/air-conditioning. See our Room Descriptions page for more detail on each room.

We reserve the right to transfer a reservation to a different room if necessary.

Yes — please respect fellow guests by observing quiet hours from 10:00 p.m. to 8:00 a.m. During that time, keep televisions and music low, and don't play the piano or other instruments. Quiet hours are waived if you book the entire inn, in which case it's up to you to set the parameters.

We serve a complimentary full gourmet breakfast, beautifully presented by candlelight on elegantly set tables, at 9:00 a.m. There is no breakfast service after 9:00 a.m. If you need an earlier breakfast for business travel or another reason, contact Rosalie at 717- 867-1991 to check on special arrangements.

Based on availability and with a minimum of 24 hours' advance notice, yes — $35.00 is added to your bill for each additional guest, up to two persons 14 years old or older.

You can view our full Privacy Policy here.

No — swimming in the pool is at your own risk; no lifeguard is posted.

No headfirst diving is allowed. A pool rope marks off the deep end.

Yes — swimmers must be 18 and older.

No glass containers of any kind are allowed outdoors. Enjoy drinks poolside, in our hammocks, if you have a deck or patio room, or wandering our trails and gardens using the acrylic glasses we provide at both coffee bars.

No — by order of our insurance company and house policy, no flames, incense, or candles are permitted. We do provide battery-operated candles in all guest rooms; check with your innkeeper.

Smokers/vapers have ONE designated outdoor location they may use. Other than that one spot, (covered, convenient rocking chairs provided, near a bathroom as well) NO SMOKING OR VAPING is allowed inside or outside the Inn whatsoever. This includes no smoking in our parking area, the gardens and lawns, maze, decks and patios, the ponds and swimming pool, etc. Other than the one designated spot, our property is no smoking, no vaping.

Removing smoke odor and any related damage requires extensive measures, including special smoke-elimination procedures and repainting. A surcharge — starting between $500 and $3,000, and increasing depending on what's needed to restore the room and the Inn to smoke-free condition — will be assessed to the registered guest. If the room must be taken out of service to deodorize and repair it, we also charge the standard room rate for every night it's out of service, which could easily run seven to well beyond fifteen nights.

We employ a smoke/fire/CO detection system that's constantly monitored by an outside monitoring service. Alarms sound throughout the Inn, and the fire department is summoned immediately if smoke — even cigarette smoke — is detected anywhere on the property.

Guests who are pregnant or have a heart condition, among certain other health concerns advised by your physician, should not bathe in hot temperatures. Know and abide by your health care professional’s instructions.

We monitor the water in both the pool and household supply carefully, keeping to very close tolerances. It's kept at optimum sanitary and safety conditions exceeding health department guidelines, and is tested multiple times throughout the month including by an independent Commonwealth of Pennsylvania Department of Health certified laboratory. Our water here is wonderful, and guests comment on how good it is. We always say, whenever we move away…one of the things we will miss the most is our water!

We are one of the few B&B state licensed “public swimming places” in our region. This requires very rigorous planning, extra equipment beyond what is required for a normal home pool, and an investment of many thousands of dollars to be “qualified.” Water must be monitored by an outside laboratory and subject to the state health department coming onto the property and inspecting. Our own standards are even more rigorous: We exceed health department regulations and Guests compliment us on our water quality and note how it never “stings or reddens” their eyes! We are all about Guest Comfort!

As a non-smoking Inn, we guarantee a clean, fresh, and safe room for every guest. For bedding, we use alternate down materials — no feathers.